China Care

Support & Technical Assistance

Thank you for using China Care ("ChinaCare — Hospitals in China"). China Care is an offline-first hospital directory for international patients in China. The hospital, doctor, department, equipment and price reference data is bundled with the app, so browsing and searching work without a network connection and without creating an account. There is no user-configured account or API — all directory content ships on the device.

Contact Us
For questions, technical issues, data corrections or suggestions, please contact us via:
🌐 Official site & support page: huggingface.co/spaces/YueHuLab/ChinaHospitalCare
📧 Email: 710354687@qq.com

Frequently Asked Questions

What does China Care do?
China Care offers five main tabs: Home (quick emergency numbers, city shortcuts and featured hospitals), Find Care (search and filter all 167 hospitals by city, grade, specialty and whether the hospital has an international department), Costs (a cost estimator by hospital and condition, plus the public price reference and your saved estimates), Visit (a step-by-step walkthrough of what happens at a Chinese hospital, plus a bilingual symptom card you can show to staff), and Me (favorites, subscription status and legal links).

Which hospitals and cities are covered?
167 hospitals across eight cities: Beijing (30), Shanghai (27), Guangzhou (24), Shenzhen (18), Chengdu (17), Hangzhou (17), Xi'an (16) and Tianjin (18). Each entry includes the hospital's grade, city, international department, address, department list, and — for Premium subscribers — doctor profiles, equipment, Fudan rankings, reputation, and a passport booking plan.

Do I need an internet connection?
No. The hospital directory, price reference, cost estimator and visit guide all work fully offline from data bundled inside the app. A network connection is only used when you make or restore an in-app purchase through the App Store.

Is China Care medical advice?
No. China Care is a directory and navigation aid. It does not diagnose, does not recommend a treatment, does not prescribe medication, and does not tell you which hospital you "should" choose. Ranking and filtering reflect objective attributes (hospital grade, specialty, distance, English-service availability) — not medical suitability for your condition. Always consult a qualified physician.

Do you take money from hospitals to be listed or ranked higher?
Never. China Care is funded solely by subscriptions. No hospital can pay to be included, to appear higher, or to change its description. We do not sell leads or referral traffic.

How do I register at a hospital with my passport?
Foreign patients generally register in person at the International Department (国际部) or the main registration desk using their passport; many hospitals also offer a WeChat mini-program or a phone booking line. Premium includes a step-by-step passport booking plan for each hospital — booking platforms and account names, opening windows, and what to say at the desk. Free users still see each hospital's address, departments and whether an international department exists.

How accurate are the prices?
The price reference is compiled from publicly published healthcare price lists and is marked as reported, not audited. It is a reference range for orientation and can change without notice. Prices are not a quote or a bill, do not account for your individual case, and must be confirmed with the hospital's billing office. The benchmark comparison shown in onboarding is illustrative only.

What is free, and what requires Premium?
See the comparison below. In short: the free app is a directory; Premium unlocks the information that actually gets you seen.

How do I manage or cancel my subscription?
Subscriptions are handled entirely by Apple. On your iPhone open Settings → [your name] → Subscriptions, or use the "Manage subscription" link inside the app's Me tab. Cancelling stops the next renewal; it does not retroactively refund the current period.

I found a wrong address or an outdated price. What should I do?
Please email 710354687@qq.com with the hospital name and the field that is wrong. Corrections are reviewed against public sources and shipped in app updates.

Which languages are supported?
The interface is English-first. Where it genuinely helps at the hospital desk, we also show the Chinese term alongside the English one (for example Registration 挂号, Emergency 急诊, International Department 国际部), so you can point at the screen and be understood.

Privacy Policy

Applies to: China Care ("ChinaCare — Hospitals in China") for iOS, including its auto-renewable subscription.
Core commitment: China Care has no account system, no advertising, no analytics SDK and no tracking. We collect no personal data and transmit nothing off your device.

1. What Data We Collect
Short answer: none. We collect no personally identifiable information (PII).
The entire experience runs on-device and requires no account. Therefore:

• ❌ We do not collect your name, email address, phone number or passport details.
• ❌ We do not collect your location. The app never requests location permission.
• ❌ We do not collect device identifiers for advertising or tracking.
• ❌ We do not integrate any third-party advertising, analytics or attribution SDK.
• ❌ We do not transmit your searches, favorites, symptom notes or cost estimates to any server.

2. Data You Enter Yourself
The app lets you save things for your own use — favorites, saved cost estimates, and any symptom or medication notes you type. This content is stored only on your device:

• 📝 Stored locally in the app's private container.
• 🔒 Not uploaded, not synced to us, not used for advertising or profiling.
• 🗑️ Deleting the app permanently deletes all of it.

3. Subscriptions & In-App Purchases
China Care Premium is an auto-renewable subscription processed solely by Apple using StoreKit. We never see or store your payment instrument. The products are:

• 📅 Monthly subscription — $8.99 / month
• 📅 Yearly subscription — $39.99 / year

There is no free trial — payment is charged to your Apple Account when you subscribe. The subscription renews automatically unless cancelled at least 24 hours before the current period ends. We only receive confirmation of your entitlement status (subscribed / not subscribed); Apple's transaction records are held by Apple under Apple's own privacy policy.

4. Advertising
There is no advertising anywhere in China Care — not for free users, not for subscribers. We do not sell or share data with advertisers, and we do not sell referral traffic or leads to hospitals.

5. How Data Is Stored
All app data is stored locally on your device:

• 📱 Inside the app's sandbox using Apple's standard iOS data protection.
• 🔐 Inaccessible to other apps and to us.
• 🗑️ Uninstalling the app permanently deletes all related local records.

6. Device Permissions
China Care requests no sensitive device permissions. It does not ask for location, camera, microphone, contacts, photos, health data, Bluetooth or local network access. The app's Info.plist declares no usage descriptions because none are needed.

7. Data Sources & Attribution
Hospital, doctor, department, equipment and price information is compiled from publicly available sources: hospital websites and official announcements, publicly published healthcare price lists, publicly reported hospital rankings, and open directories. Every entry is cross-checked, but where a source is not independently audited we say so. This is public reference information about institutions — it is not personal data about you.

7b. Health professionals and your data
Consultant profiles (name, title, department and specialty) are compiled from the hospitals' own publicly published information — the same information the hospital publishes so patients can find the right clinician. We never publish photographs, private contact details, or information about any individual's health.

Corrections and removals. Anyone — a hospital, a clinician, or a patient — can ask us to correct or remove an entry, and we will do so without requiring a reason. Email 710354687@qq.com with the entry and what you want changed. We aim to respond within 30 days.

8. Children's Privacy
China Care is intended for adults and is not directed to children. Because the app collects no personal data at all, we do not knowingly collect information from children or anyone else. The App Store age rating shown on the product page applies.

9. Availability
China Care is offered internationally on the App Store where the App Store operates, and is designed for visitors, expatriates and international patients in mainland China. The app ships on iPhone.

10. Updates to This Policy
We may update this policy to reflect changes in the app or in App Store requirements. The updated policy is published on this page; continued use constitutes acceptance.

Contact Us
Questions about this privacy policy? Visit huggingface.co/spaces/YueHuLab/ChinaHospitalCare or email 📧 710354687@qq.com

Version 1.0

Terms of Service

1. Acceptance of Terms
By downloading, installing or using China Care (the "App"), you agree to (a) Apple's Standard EULA, and (b) these supplemental Terms of Service. If you do not agree, do not use the App.

2. License
Your licence to use the App is granted under Apple's Standard EULA. We grant no additional licence rights beyond it; the terms below supplement the Standard EULA with app-specific provisions.

3. Eligibility
You must be old enough to form a binding contract in your jurisdiction, and at least the minimum age required by the App Store rating for this product, to use the App.

4. No Affiliation; No Commissions
China Care is an independent, privately developed product. It is not an official product of, endorsed by, or affiliated with any hospital, clinic, health commission, government authority, insurer, university, medical association, or the Fudan Hospital Rankings. Hospital names and trademarks belong to their respective owners and are used for identification only. We receive no commission, referral fee or payment from any hospital listed, and hospitals cannot pay to be included or ranked higher.

5. Acceptable Use
You agree not to use China Care to:

• Treat its content as a medical diagnosis, a treatment plan, or a substitute for professional medical care;
• Present its cost estimates or price reference as a quotation, a bill, or a guaranteed price;
• Scrape, harvest, resell, redistribute or bulk-extract the directory data, or use it to build a competing dataset or product;
• Misrepresent the App as an official hospital, government or medical service, or use it to solicit patients or payments;
• Generate or seek illegal content, or use the App for any unlawful purpose;
• Tamper with, reverse-engineer, or attempt to circumvent the App's subscription entitlement.

6. Information Accuracy & Third-Party Content
Directory content is compiled from public sources and, where relevant, marked with its provenance. Accordingly:

• Hospital details, department lists, contact numbers, doctor rosters, opening hours and prices change frequently and may be out of date. Entries are flagged as reported unless independently audited.
• Price figures are a reference range compiled from public healthcare price lists; they are not a quote and do not account for your individual case, complications, materials or ward class.
• Rankings and reputational statements reflect public reporting at a point in time and are presented for orientation only.
• You are responsible for verifying all details directly with the hospital before acting on them.
• The developer is not the author of third-party source material and is not liable for inaccuracies in it.

7. Cost Estimates
The cost estimator multiplies a city-level public price table by condition and hospital type. It produces an indicative range, not a prediction of your bill. Actual charges depend on your diagnosis, the clinicians' decisions, length of stay, ward class, materials and insurance arrangements. Estimates are for planning orientation only.

8. Intellectual Property
All intellectual property in the App — including its curated hospital database structure, English editorial content, translations, interface design, cost-estimation logic and branding — is owned by us, excluding public-domain source material and any third-party marks. You may not copy, modify, or redistribute it without prior written consent.

9. Disclaimer of Warranty
The App is provided "as is" and "as available", without warranties of any kind, express or implied. We do not warrant that the App will be uninterrupted or error-free, or that its directory content, rankings or price information will be accurate, complete or current.

10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages arising from your use of the App, including any decision made, treatment sought or delayed, or expense incurred in reliance on its directory content, rankings or cost estimates.

11. Subscriptions & Refunds
China Care Premium ("China Care Premium") is an auto-renewable subscription. There is no free trial — you are charged when you subscribe.

Payment is charged to your Apple Account at confirmation of purchase. The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period, and your Apple Account is charged for renewal within 24 hours before the current period ends. You can manage or cancel it in Settings → [your name] → Subscriptions. All purchases are processed by Apple and governed by Apple's terms; refunds are handled by Apple, not by us. To request one, contact Apple Support or visit reportaproblem.apple.com.

12. Changes & Termination
We may modify these Terms at any time by publishing an updated version on this page. We may suspend or terminate access to the App if you violate these Terms or if required by law or by Apple.

13. Governing Law
These Terms are governed by the laws of the developer's principal place of business, without regard to conflict-of-law rules. Nothing in these Terms limits any mandatory consumer rights you have in your country of residence.

Thank you for using China Care. We hope it makes a stressful day a little easier.